News Release

Residents Warned of Scams Claiming Fraudulent Grants
Posted: 5/4/2017 6:00 PM
 

​The Louisiana Office of Community Development (OCD) is warning residents of emails and telephone calls claiming that flood-impacted families have been approved for grants. These messages are often scams to obtain recipients’ personal information. To protect residents from potential fraud, the OCD provided the following facts about the Restore Louisiana Homeowner Assistance Program, and interaction with and contact by official Restore Louisiana representatives:

  • The OCD confirms that every homeowner participating in the program will be contacted through phone calls, texts and email messages. However, when contacting participants by phone, the Restore Louisiana staff will verify their official role with the program by providing the homeowner’s survey account number. Program participants should confirm the provided account number is correct before giving out any personal information.
  • The Restore Louisiana program always texts individuals directly or sends emails from the official Restore Louisiana addresses, taskforce@restore.la.gov and egrants@restore.la.gov, for survey and upcoming application information. Before responding to any assistance-related email, residents should verify messages were sent from those exact addresses.
  • If residents are unsure of the authenticity of a phone call or email, they are encouraged to contact the Restore Louisiana program at taskforce@restore.la.gov or the call center at (866) 735-2001.
  • The Restore Louisiana Homeowner Assistance Program began offering its initial survey on April 10. Since then, residents also have been warned to avoid third parties that charge fees to help complete the survey. The survey is offered through the state for free.
  • The survey is now available online at the restore.la.gov website. It takes about 15 minutes to complete and no documentation is required. The survey is also available through the call center at (866) 735-2001 from 7 a.m. to 7 p.m. Monday through Saturday.
  • Survey responses indicate residents’ level of need and help determine which phase of the assistance program they may be eligible for. Survey answers do not determine final eligibility or award amounts. These determinations are made through the application step. Homeowners are invited to apply based on the appropriate phase. More information about the program’s six phases is available here.
  • Some homeowners who take the survey and may be eligible for assistance may have to wait before applying for the program. This approach ensures that all eligible homeowners receive assistance as efficiently as possible.
  • Please email taskforce@restore.la.gov with any questions.

About the Restore Louisiana Task Force - The Restore Louisiana Task Force comprises 21 individuals from throughout the state who were appointed by Gov. John Bel Edwards to oversee the rebuilding process after historic flooding in March and August 2016 impacted 51 disaster-declared parishes. The Task Force’s mission is divided into six categories: community planning, economic, health and social services, housing, infrastructure and natural and cultural resources. All task force documents are available at  http://restore.la.gov/resources/. For more information, visit restore.la.gov.