SafeLight Frequently Asked Questions
1. What is red light running? A violation occurs when a motorist enters an intersection after the traffic signal has turned red. Motorists already in an intersection when the signal changes to red - when waiting to turn, for example - aren't red-light runners.
2. Why does Lafayette need red-light cameras? To reduce the number of life-threatening traffic crashes caused by drivers running red lights.
3. What does the red-light camera photograph? Cameras take two photographs:
4. Isn't conventional police enforcement enough? Enforcing traffic laws in Lafayette by traditional means poses special difficulties for police, who in most cases must follow a violating vehicle through a red light in order to stop it. This can endanger motorists and pedestrians as well as officers, and police can't be everywhere at once. Lafayette doesn't have the resources to allow police to patrol intersections as often as would be needed to ticket all motorists who run red lights. SafeLight cameras allow police to focus on other enforcement needs.
5. How does SafeLight work? Cameras are installed at high-crash locations to record violations. The SafeLight system photographs the rear license plate of vehicles running the red light. The camera records the date, time, speed of the vehicle and time elapsed since the beginning of the red signal. A ticket, including a photograph of the violation, will be sent to the vehicle owner. Instructions to view an online video of the violation will be included in the notice of violation.
6. Who manages the SafeLight program? The SafeLight program is operated by Redflex Traffic Systems INC. Redflex is responsible for the administration of the entire program including: project management, camera installation and maintenance, downloading images, violation processing, customer service, adjudication support and payment processing.
7. Where are the SafeLight cameras located? SafeLight cameras are located at intersections where there is a high normalized crash frequency and rate. (See SafeLight Camera Locations)
8. When a violation occurs, who receives the notice of violation? SafeLight notice of violations are mailed to the registered vehicle owner.
9. What if the registered owner was not driving the vehicle? The owner may sign an affidavit transferring the liability to the driver. If the car had been reported stolen at the time of the violation, then the owner must submit a copy of the filed police report. A photograph of the driver is also provided with the notice of violation.
10. What is the SafeLight notice of violation fine? The fine is $125 for running a SafeLight traffic signal. If the notice of violation is not paid or appealed within 40 days after issuance of the notice of violation, then a late penalty of 50% of the notice of violation amount is added to the total cost. These fines were set by City-Parish Council Ordinance.
11. How do I appeal a SafeLight notice of violation? Appeals are heard through an administrative process coordinated by the SafeLight program. Instructions for filing an appeal are posted on the back of the notice of violation. (See How to Appeal a SafeLight Notice of Violation)
12. Does the public support red-light cameras in Lafayette?
13. How can I get more information on SafeLight? write to:
14. If I need to send or speak to someone about a SafeLight/SafeSpeed notice of violation, what is the contact data? SafeLight/SafeSpeed Lafayette, 850 Kaliste Saloom Road, Suite 104, Lafayette, LA 70508. Phone: (337)265-2520 Fax: (337) 265-2518.
15. Am I responsible for a default fee when I never received the original? Yes, you are still responsible for the default fee, because the original notice of violation was mailed out to the address obtained from the department of motor vehicles which is the address where the default notice was mailed to.
16. Can you help me find a notice of violation number if I give you a license plate? Yes, with your license plate number I can search for your notice of violation number.
17. How much do I owe? If you call (337) 265-2520 (M-F 8:00AM - 5:00PM) and provide your notice of violation number, it can be provided for you.
18. Where are you located? The SafeLight SafeSpeed Lafayette Customer Service Office is located at 850 Kaliste Saloom Rd. Suite 104, Lafayette,La 70508.
19. Can I get a payment confirmation number? You can get a payment confirmation number if you go www.photonotice .com CODE: LFYETT and pay your notice of violation there, however there is an online convenience fee of $2.95.
20. The car was being driven by someone other than the owner, what do I do? You may complete option B on the Options Page you received in the mail to identify the driver, this form is an affidavit and it must be notarized.
21. Is this program legal? Yes, this program is authorized by the Lafayette City Parish Consolidated Government Code of Ordinances
22. What happens if I do not pay the ticket? If the notice of violation is not paid, an additional 50% late charge will be added to the original violation amount and if the payment is not paid in 110 days, it will go to collections.
23. Does this go against my insurance? No, this does not go against your car insurance or driving record.
24. Why is my notice of violation for turning right on red so much? The violation amount for entering an intersection on red is $125. This also includes right turns on red where a driver fails to stop.
25. I mailed the payment 2 days before the due date, why do I have a late fee? You should allow sufficient time for the response to be received on or before the due date.
26. How many Civil notices do I have? Call (337) 265-2520 (M-F 8:00AM-5:00PM) and they will search for you, either by the registered owner's name or the license plate of the vehicle to answer this question.
27. How often are the speed sensors validated at the fixed speed locations? By requesting an adjudication hearing, the statement of technology will be provided at the hearing.
28. How do I know the calibration is right? By requesting an adjudication hearing, the inspection reports will be provided at the hearing.
29. I received a notice of violation while in the funeral procession, what do I do? You may provide a copy of the obituary to the SafeLight/SafeSpeed Lafayette Customer Service Office, and it will be researched.
30. I received a notice while rushing someone to the hospital, can you help me? You can provide a copy of the emergency room admitting papers to the SafeLight/SafeSpeed Lafayette Customer Service Office, and the situation will be reviewed.
31. I am paying online and the computer says one amount, and the default says a much different amount? The computer may not have updated your account information to reflect the current default amount due. The default amount reflects any late fee that may have been applied in lieu of you not responding.
32. Why can’t the late fee be waived? Late fees are waived based on extenuating circumstances, a letter has to be submitted to the SafeLight/SafeSpeed office with evidence to support the claim. An affidavit, adjudication request, or payment must be received by the respond by date in order for a late fee not to be applied.
33. My car was stolen on XXXXXX and I got a notice of violation after that date, do I still pay for this? Please mail/fax a copy of your police report to the local SafeLight/SafeSpeed office and the notice will be dismissed.
34. I got a notice of violation in the mail, but that is not my vehicle, can you help me? Submit a copy of your vehicle registration along with your notice of violation number to the SafeLight SafeSpeed Customer Service Office
35. I paid online and they were to send me a confirmation number to my email and it has not gotten there yet? Please ensure your email address is filled out correctly on the website.
36. Who can I talk to about answering all my questions? Call (337) 265-2520, if they cannot help you can request to speak to the Customer Relationship Manager who will assist with your questions.
37. If I have a complaint about SafeLight, who do I talk to? If you have a complaint about SafeSpeed/SafeLight you can put it in writing to SafeLight/SafeSpeed at 850 Kaliste Saloom, Suite 104, Lafayette, LA 70508 or if you would like to speak to someone, you can ask for Customer Service Office Manager at (337) 265-2520.
38. I thought the 1st notice of violation was $25, why is mine so much? There is no set violation amount for a first violation. The violation amount for a speeding violation is set by Lafayette's Code of Ordinances as follows:
A red light violation is $125.
39. I can’t see the driver in the image captured, am I still responsible? Yes, no matter who drives the vehicle the owner is responsible, however you do have the option to nominate/transfer liability to the driver of the vehicle by filling out Option B on the Options Page.
40. I’m on a fixed income and can’t pay the full amount, can I send installments? Unfortunately, we can not accept installments, nor do we allow partial payments. The notice of violation must be paid in full.
41. Why is there a $2.95 fee when I pay on-line? The $2.95 fee is a payment for the online payment service that is available 24 hours a day.