Applications for the following positions may ONLY be downloaded by following the links below. Please complete the application online and print it; if you do not have available internet access or the ability to print the application, you may visit any branch of the Lafayette Public Library System to use the public computers. For additional information, please call (337) 291-8330.
CLASS TITLE:Communications Customer Service Representative (LUS Fiber)
MINIMUM STARTING PAY: HOURLY - $13.64-$17.05/DOE, MONTHLY - $2,364-$2,956/DOE
PURPOSE AND NATURE OF WORK
Positions in the class are responsible for assisting customers with communications service orders (Video, Internet, and Phone). Responds to inquiries regarding equipment orders, billing matters, and trouble calls as well as marketing these services. Explains policies and procedures concerning communications services, costs and rates; makes sales presentations and explains service bundles and pricing. Analyzes and answers questions about complex bills. Works rotating Saturdays.
Graduation from high school with substantial experience in communications customer service; or an equivalent combination of education and experience.
TYPE OF EXAMINATION
Examination will be a written test.
DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 30 RECEIVED BY FRIDAY, FEBRUARY 4, 2022, NOON!!